Returns and exchanges are not permitted. Due to sanitation purposes with jewelry, all sales are final. Refunds from the original form of payment are not permitted. If an item is damaged in transit, you must notify Bling by Wilkening within two days of receipt of your package, and the damaged item must be shipped back within that two day time frame. Items are wrapped and cushioned very carefully for shipping. Damage is very rare, but if it occurs during shipping, please email firstname.lastname@example.org to obtain an authorization number. The item must be sent back within two days of arrival, and your item will be exchanged for the same style, size and color. Exchanges for different styles, sizes and colors are not permitted. If Bling by Wilkening is not notified within two days of receipt about the item damaged in transit, and the item is not shipped back within that time frame, exchanges for the same item will not be permitted.
Our jewelry is meant to be worn and appreciated as the finest estate jewelry. Each piece is meticulously hand set by our master jewelers in our atelier with the utmost care.
Due to the delicate nature of precious metals, please see below care instructions:
To clean, use only warm water and soap without perfume or lotions, such as gold dial soap, liquid or bar. Apply to a very soft toothbrush and gently clean stones on the top and underside. Rinse with warm water.
Avoid direct contact with perfume, sunscreens, and commercial jewelry and household cleaners, as these may be caustic to precious metals. Do not use chemically treated jewelry cloths.
Avoid bathing, swimming or sleeping with jewelry.
While extremely rare, if an item needs to be repaired due to a manufacturing defect, we offer a 90 day warranty. Item must be accompanied by the original receipt and tag in the original box.
Please note the 90 day warranty does not cover the following.
The list is inclusive, but is not limited to the following:
*Jewelry worn while sleeping, bathing, or swimming in a pool or ocean
*Jewelry that has been exposed to harsh chemicals or commercial jewelry cleaners
*Jewelry that has been exposed to perfume, sunscreens, or lotions, as these may contain alcohol or sulfates which may be caustic to precious metals
*Jewelry that has been dropped or bent out of original shape
*Jewelry that has been heavily used, scratched, or not properly cared for
Repairing Jewelry Outside of Warranty:
It is extremely rare that our jewelry should need any repairs, but should this be needed, we offer this service for Bling by Wilkening jewelry only. Each item will be assessed to see if it may be repaired, and the cost of repair will be determined at the time of assessment.
Storing your jewelry
Please store our jewelry in the original organza bag and box, both at home, and while traveling, to keep protected and free from dust, debris, and pollutants.